Based on ITIL, ISO 20000 and UST’s thirteen-year practical experience in managing IT for foreign-funded enterprises, UST has developed an enterprise-level process-oriented IT service management system, which is also a solution to help enterprises effectively improve the level of business service management (BSM).

UST IT Asset Management System cuts down on risks in operation by optimizing hardware and software, and brings about workflow automation based on local CMDB and full lifecycle management of asset.

UST IT Monitor is a centralized operation and maintenance monitoring tool.

UST IM Solution makes it easy for customers to access support and get issues resolved effectively without repetition and eliminates problems like asymmetric customer information, inefficient messaging, large numbers of repetitive requests and cumbersome customer service processes.

Knowledge Management The maturity model of UST Knowledge Management System is specially designed for our Chinese clients based on our various industry experience. Leverage management and IT to fully integrate employees with knowledge, to strengthen organizational memory, to elevate employee’s efficiency, to optimize knowledge collaboration, to improve performance, and lay the foundation for sustainable core competencies.

UST Cloud Management Platform unifies configuration management systems, process platforms, automated operations and maintenance management systems, multiple network and storage management systems, and multiple virtualization management platforms to implement detailed authority management, unifying operations and maintenance data and providing a foundation for intelligent operations and maintenance.

UST IT Professional Service is an all aspects, all in time, and all coverage ser-vice for APAC, providing PC hardware and software to enterprises for end-us-ers, and IT support services for back-office network and server failures.

UST IT End User Management Service is a new IT operation service with service level as the benchmark, business development as the guide, and the goal of implementing the improvement of business capability. UST proposes the service design of product service, operation service, service modularization, and reverse cost control, which implements systemization, business promotion, user experience, and cost control, customizes more professional and appropriate services to maximize the efficiency of resources and funds.

UST SAP License Optimization provides clients with valuable SAP license insights and value-added project deliverables. It detects inactive user accounts where USMM counts and consumes licenses, users that are not correctly classified or default to full professionals, and users that are over-authorized with assigned license types, while providing reports on user license optimization and cost saving potential.

UCC Solution - Unified Communication System is a new communication model that integrates computer technology with traditional communication technology. At its core, it allows employees to communicate freely with data, images and sound, from any device, over any network, at anytime and anywhere. Unified communications systems combine all message types: voice, fax, email, mobile SMS, multimedia and data, bringing diversity of choice and efficiency to employees. Based on interconnection at the network level while enabling integration and collaboration at the application level.

UST IT Infrastructure Operation Solution is a comprehensive solution that combines IT infrastructure O&M services, infrastructure O&M automation tools and digital O&M transformation consulting. It implements high availability of infrastructure, result-oriented digital O&M model and synchronized response to customer service business development, effectively improving the efficiency, quality and value of customer IT infrastructure O&M.

UST iDigital Service Solution through technology, knowledge, management and resources to empower enterprise IT operation, to make IT operations easier. Through the design of digital service scenarios, data governance, platform integration and service reconfiguration to improve the business responsiveness of IT operation, achieve data governance and intelligent technology management, to meet the experience needs of digital native users and the demand for service differentiation in the business ecological model.