English
Business Process Outsourcing
Enhance customer process automation capabilities
BPO
UST BPO Solution improves the ability to automate customer processes by shifting the customer's administrative and operational processes, freeing the enterprise's limited resources from non-core business to better focus on core business. BPO solution includes call center outsourcing, call center customer service, process management, personnel scheduling management and seat rental services.
Coverage of over 20 APAC countries
Infrastructure Application Desktop Management
Local Languages Support
Over 40,000 Calls
UAPN
UST Asia Pacific Network (UAPN) provides seamless, high-quality customer service to large enterprises in the Asia Pacific region. The integrated structure en-ables the deployment of dedicated teams with exten-sive local experience and profound industry knowledge to provide a seamless service to customers.
Business Scope
Services
Domestic
Enquiry
Complaint
Crisis Management
Cooperation
Other Enquiries
Overseas
Satisfaction Survey
Callback Visit
Confirmation
Investigation
Data Cleaning
Complaint Follow-up
Marketing
Domestic
Product Marketing
Customer Invitation
Online/Offline Payments
SMS/MMS/E-mail
Social Media
Overseas
Customer Invitation OB
Product Marketing OB
Potential Customers
IT
Domestic
Enquiry
Fault Diagnosis
Remote Assistance
Other Enquiries
Overseas
IT Callback Visit
IT Care OB
Other OB
WeChat
WeChat Online Enquiries
WeChat Online Enquiries
Information Inquiry
CRM Information Access
E-commerce
Pre/After Sales Enquiries
Order Enquiry
Exchange/Refund Enquiries
Warehousing Logistics
Comments/Reports
7D*24H*365D
Advantages
Professional Management Team
Bachelor's degree or above and 10+ years' experience in call center management; serving enterprises/institutions, retail industry, automotive industry and pharmaceutical industry, etc.
System Customization Development Advantages
Optimize the functionality and extensibility of the CRM system according to customer needs; the system supports remote login and allows for information sharing.
Rich Communication Resources
UST leverages its resources coupled with strong network management and service capabilities to provide enterprises with a suite of solutions from Internet access to IT outsourcing services.
Cost Advantages
UST provides reasonable quotations according to customer needs, ensure service quality and strictly control operating costs; outsourced call centers implement resource sharing and usage through resource integration.
Contact Us
For more details……
0.155911s